Final chapter. Got a call last night (skype call, it's the best way to keep in touch using the free video call mode). Yesterday was their Fantasmic Dessert Buffet session. They managed to get seat number 1 and 2. They said it was the best ever viewing of Fantasmic they have had, and it was well worth the effort.
They enjoyed the food, the bottomless soft drink and hot chocolate was well utilised, and they had a CM that they were able to get some good information from. The CM then talked them into staying and watching the fireworks from there as well, which they did and were surprised that it was a good spot to watch them from. Overall it was a successful and extremely happy outcome for all.
I haven't been over now for a few years and still have to wait another year and a smidge before I go back, but being able to to this for someone, having had to contact Disneyland, organise things, make things happen, to do all of this and then have someone else get some extra joy from their trip, has definitely been very satisfying. I think this calls for a -/